Does the United Airlines have right to beat and remove already-boarded passengers?
16/4/17
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United Airlines |
On April 10, 2017 United Airlines overstepped
its authority by taking David Dao off Flight 3411 unwillingly
Dao had boarded the airplane, but then United
selected him to lose his seat when the airline wanted to put four flight crew
members on the flight from Chicago to Louisville, Ky.
Dao refused to leave.
Video widely shared on the Internet appeared
to show Dao being pulled from his seat by Chicago Department of Aviation
police, his face bloodied in the process. His family later announced he had suffered
a concussion, a broken nose and lost his two front teeth. The officers involved
have been put on leave, and United has struggled to contain the publicity
disaster.
"By dislodging this passenger against
his will, United violated its contractual obligation," legal analyst
Andrew Napolitano said the next day. "He paid for the ticket, he bought
the ticket, he passed the TSA, he was in his seat, he has every right to stay
there."
Airline travel already is fraught with hassle
and inconvenience, as most of us know, but this incident has tested legal
boundaries for how passengers can and should be treated. Is Napolitano right
that a ticketed passenger who has passed security and boarded the airplane has
"every right" to stay in his seat?
Contract of carriage
Timothy Ravich, an aviation law professor at
the University of Central Florida, told that in the US passenger
rights are still limited by laws, regulations and policies. Airlines have the
authority to decide whether passengers are breaking the rules, and can
remove people at a company's discretion, even against a passenger's will.
"The suggestion that Dr. Dao had
ironclad rights merely by buying a ticket, passing through TSA security, and
being in his seat is incorrect," Ravich said.
In this case, Dao was also subject to United’s
contract of carriage, essentially a set of guidelines by which a passenger
agrees to abide in exchange for the flight. Ravich pointed out that Rule 21 of
United’s contract give about 27 reasons why the airline "shall have the
right to refuse to transport or shall have the right to remove from the
aircraft at any point, any passenger."
Some of these reasons include a woman being
nine months pregnant, or someone being too sick or too drunk to fly, or even if
they are "barefoot or not properly clothed."
Ravich noted, as an example, that Rule 21
also said "passengers who fail to comply with or interfere with the duties
of the members of the flight crew, federal regulations, or security
directives" are subject to removal as a safety measure.
One theoretical argument in this instance
could be that Dao was told to leave to help United get a flight crew to Louisville. Dao broke the
rule when he refused and was therefore removed.
Embry Riddle Aeronautical University aviation law professor Stephen Dedmon agreed that
United can remove passengers from planes for many reasons. He also said the
specifics of Dao’s case can currently be debated but not resolved without
knowing all the specifics or legal interpretations.
"It would take a court ruling to decide
UA’s provisions were appropriate and properly applied," Dedmon said.
Our ruling
Napolitano said a United Airlines passenger
forcibly removed from an airplane had "every right" to stay in his
seat.
Napolitano's blanket assertion is incorrect.
The airlines, including United, outline
dozens of reasons why they might remove a passenger after he has already
boarded.
Whether the airline adhered to or executed
these provisions properly is a different matter, and would have to be decided
in court.
Either way, in the US, you can still lose your seat
once you get on the plane. If you reject, you will be beaten like Mr. David
Dao.
All comments [ 10 ]
UA has no right to remove Mr. Dao from the plane, it's illegal!
Does this case show the democracy of the US? LOL
I think United is likely to be found on legally solid ground, but has already lost in the court of public opinion, and will pay dearly for it
Dao was beaten senseless, his nose was broken, teeth were knocked out, and he suffered a concussion
If the flight was not overbooked, United Airlines had no legal right to give his seat to another passenger
Make it right for the passenger!
it is wrong for the airline to kick Dao off the flight.
United customer service is a joke that doesn't respect the passenger.
the UA should change its policies of taking off the passenger when they already being boarded!
In Vietnam the passengers of Vietnam Airlines are always served as God, never be taken off and beaten by the airlines!
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